Frequently asked questions

Any questions? We have answered some of the most frequently asked points below.

How much does the CD cost?
The CD costs £10.99 (GB Pounds).
How much does postage and packing cost?
Postage and packing costs:UK: £1.50 for the first CD and £0.75 for each CD thereafter EU: £2.55 for the first CD and £1 for each CD thereafter Rest of the world: £2.75 for the first CD and £1 for each CD thereafter
Can I pay in different currencies?
The item is priced in GB pounds. All credit/debit cards will automatically convert currency, so you do not need a special card to order online.
I don’t have a credit card. How else can I pay?
We accept other forms of payment by mail. All payments sent by mail should be in £ GB Pounds. Checks should be drawn on a UK bank. International money orders should be in £ GB Pounds.

Use the prices listed on the website to calculate your order total and contact us if you wish to confirm them.

We do not accept postal orders/money orders by fax.

Essential Works does not accept cash. We cannot be held responsible for any losses incurred as a result of sending cash by post, registered post, or other courier.

All invalid forms of payment will be returned by post with a letter detailing other payment options. Cash will not be returned by post.

All payments should be made payable to Essential Works, and included with your posted order. Please send to:

Essential Works
29 Clerkenwell Green
London EC1R 0DU
United Kingdom

If you wish to pay by bank transfer please contact us for details.

How will orders be delivered?
Your order will be sent via the mail.
How long will it take for delivery?
Our shipper gives the following typical delivery times:UK: 3-4 business daysEU: 4-6 business daysRest of the world: 8-11 business daysHowever the shipper’s small print means you should allow 30 days for order processing and delivery in the event of busy sales periods or other unforeseen delays.
I entered the wrong delivery address on my order, how do I change or update it?
Locate the email titled ‘Your order from Essential Works’ and use the link towards the bottom under ‘To view your order and check the progress of your delivery, please click the link below’. This will allow you to update your delivery details provided the order has not been processed for dispatch.
I haven’t received my CD. What should I do?
Sometimes packages do get delayed or lost in the maiI, please have a look at the suggested delivery times listed above but if you think there is a problem please do contact us. Please provide us with your name and either the cart number or transaction ID number from your order confirmation so we can ensure you get your order.
I want a refund. What do I do?
Please click here to read our refund policy.
Is there sales tax to pay?
Yes, the prices displayed for the CD and postage and packaging include UK sales tax.
What payment methods do you accept?
We accept all major credit and debit cards, although American Express cards may not be accepted in some territories.
When will payment be taken from by credit/debit card?
Payment will be taken immediately when you place your order. Please be aware that for international card purchases, charges may not appear to your credit card for up to 5 working days from your initial order date.
Who am I buying from, and how can I contact them?
The product is manufactured and distributed by Essential Works. If you would like to contact Essential Works about a refund of a purchase you have made via this website, please click here. For all other queries, please click here.
Will I pay import tax?
We can not predict if you will pay import tax as this will depend on individual circumstances. However, if you are in the European Union you should not pay import tax as items will ship from the United Kingdom.
This page has not answered my question.
If you have any questions about your order, please contact us and provide us with your name and either the cart number or transaction ID number from your order confirmation.